Messenger: Add Contacts

Scope 
Steps to manually add contacts into Messenger.

Instructions

1. Go to Advanced Messaging.

2. Under Search, click Address Book > Add New Contact or click Add to Address Book.

   • Note: You can also add contacts by going to Tools > Contacts > Manage Contacts > Add a Contact.

3. This will open the Add Contact to Address Book window:

4. In Forename, enter the contact’s first name.

5. In Surname, enter the contact’s last name.

6. In Mobile Telephone, enter the contact's mobile number for sending messages via SMS to Mobile and Voice to Mobile.

   • ​​​​​​​​​​​​​​Note: Contacts added manually cannot be contacted via Xpressions as it will not create an account for them. Read our guide for further information: Messenger: Xpressions and Enhanced Xpressions.

7. In Home Telephone, enter the contact’s landline number for sending messages via Voice to Home.

8. In Work Telephone, enter the contact’s work number for sending messages via Voice to Work.

9. In Home Email, enter the contact’s personal email address for sending messages via Email.

10. In Work Email, enter the contact’s work email address for sending messages via Email.

11. In Home Address, enter the contact’s address information. This can be included in messages using the $homeaddress$ token. Read our guide for further information: Messenger: Tokens (Merge Fields).

12. In Notes, enter any additional information regarding this contact if applicable.

13. Do not translate messages can be ignored as manually added contacts have English as their default language.

14. Click Add to Address Book.

15. This contact will now show in Address Book and can be found via Quick search for Contact or Group.