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Messenger: Disable Route Permissions

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Article Details
Instructions to control whether a user can send messages via SMS, Email, Xpressions and/or Voice.
Information

Scope

Steps to choose which routes a user can send messages to contacts.

Instructions

  1. Go to Tools > Users > Manage Users.

  2. Find the user > Actions.

  3. Select Edit Roles > Route Permissions.

  1. Tick the routes that you do not want the staff member to use > Submit.

  2. The options you have ticked will not be available to this user when they try to send a message e.g.
Properties
Messenger: Disable Route Permissions
Messenger-Disable-Route-Permissions
28/02/2024 18:25
02/03/2024 04:20
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