Messenger: Manage Omissions

Scope 
Steps to manage Omissions which prevents contacts from being sent messages.

 Instructions - Add Omissions

1. Go to Advanced Messaging.

2. Use Quick search for Contact or Group to find the relevant contact > Add to Recipient.

• • Note: For a parental contact, you must search for the student they are linked to rather than the contact directly. 

3. Right-click on the contact > Omissions.

   • Note: You can also use this to edit or delete existing Omissions.

4. Select Until date > Open the calendar pop-up > click the relevant date or select Permanently.

5. Click Submit.

6. The contact’s Route will say Omitted and their mobile number/email address will no longer appear. 

Instructions – Edit or Delete Omissions

1. Go to Tools > Contacts > Manage Omissions.

2. This shows a list of all omitted contacts and how long they are Omitted Until.

3. Select the contact to open the Omissions window.

4. If Until Date is selected, click Open the calendar pop-up > click on the new date or select Permanently.

5. If Permanently is selected, select Until date > Open the calendar pop-up > click the relevant date.

6. If you want to delete the omissions, click Delete from Omissions > OK.