Messenger: Add Users

Scope 
Steps to add a staff member as a new user.

Instructions – Creating the New User

1. Go to Tools > Users > Add New User.

2. Tick one of the following:

• • From existing staff member: If the new user exists in Messenger as Staff.

  • Other: If the new user does not exist in Messenger as Staff.

3. Click Next Step.

4. If you ticked From existing staff member:

1. 1. In Select Staff, enter the staff member’s name.

   2. Tick the staff member in the list > Next Step.

   3. The User Details should be populated with the existing staff data in Messenger.

   4. Click Next Step.

5. If you ticked Other:

   1. In First Name, enter the staff member’s forename.

   2. In Last Name, enter the staff member’s surname.

   3. In Email, enter the staff member’s work email. This will be used to complete registration and if they forget their password.

   4. In Mobile, enter the staff member's mobile number. This will be used to complete registration and for previewing messages.

   5. Click Next Step.

6. In Choose a username, it will automatically generate a username based on the staff member’s name and the account. You can edit the username or keep it > Next Step.

7. Select the User Profile with the relevant permissions for this staff member > Next Step.

   • Note: Read our guide for further information: Messenger: User Roles and Profiles.

8. Select the Partner Add-Ons that your school uses if applicable > Send.

9. Tick the Disabled Routes for the message routes that you do not want the staff member to use. These options will not be available when the user tries to send a message.

10. Click Next Step.

11. Confirm the details of the user on the preview page and if satisfied, click Send. This sends an email to the email address provided in the user details.

12. Continue to the next section for the steps the new user must take to complete this setup.

Instructions – Logging in as the New User

1. Go to your mailbox and find the email called New M5 User sent from support@groupcallalert.com.

2. Copy your username and click on the link provided.

3. This will open a webpage with your Username and Email already filled in. Enter the Last 4 digits of your mobile number and click Send Password.

4. You will receive a text message and an email containing a copy of your password.

5. Click Back to login.

6. Enter the Username and Password and click Login.

7. In the Change Password screen, enter the current password followed by the password you want to change it to and click Submit.

8. You will now be able to log into Messenger with those credentials.