Scope
Details on the difference between the three message types for SMS.
Broadcast
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Recipients will not be able to reply directly to this message.
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When the recipient receives the SMS, it will have been sent from your SMS Sender.
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Because the message has not been sent from a mobile number, the recipient cannot reply.
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This message type is best used for general announcement and information that do not require any response.
Open
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Recipients will be able to reply directly to this message.
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When the recipient receives the SMS, it is sent from a mobile number unique to your Messenger account which allows them to reply to the message.
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This message type is best used when you need parents to respond to the school ASAP.
Closed
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Recipients can reply directly to this message with an answer you have requested.
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You can ask with a question with up to three possible answers by using tokens which encourage the recipient to respond exactly as you need them to.
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This message type is best used for quick questionnaires or surveys.
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Include the tokens for $option1$, $option2$, and $option3$ in the message:
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Fill in the token values in Options on the left:
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Send the message to the contact and wait for their response:
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Finally, check their response in History:
