Messenger: Change the Advanced Message Sending Options

Scope

Steps to control how Messenger prioritises the messages it sends.

Instructions

1. Go to Tools > Account Settings or click on the school name in the main menu.

2. In Sending, select one of the following for Advanced message sending options:

   • Default: This will send a message for one email option and one phone option selected in Advanced Messaging e.g.

     • If Email and SMS to Mobile are ticked, the contact will receive an email and a SMS.

     • If Email, SMS to Mobile and Voice are ticked, the contact will receive an email and an SMS, not a voice message.

     • If SMS to Mobile, Xpressions and Voice are ticked, the contact will only receive an Xpression (as it automatically prioritises the cheapest phone option).

   • Least Cost: This will send only 1 message with the least cost in the order of Xpression, email, SMS, voice message e.g.

     • If Email and SMS to Mobile are ticked, the contact will only receive an email.

     • If SMS to Mobile and Xpressions are ticked, the contact will only receive an Xpression.

   • Fastest: This will send only 1 message with the fastest available option in the order of Xpression, SMS, voice message, email e.g.

     • If Email and SMS to Mobile are ticked, the contact will only receive an SMS.

   • Custom Priority: This will send only 1 message based on the order you have chosen e.g.

     • If the priority is SMS > Email > Xpressions > Voice with Email and SMS to Mobile ticked for the message, the contact will only receive an SMS.

3. Click Submit.

4. This will be the default order for all users when sending a message.

   • Note: A user can edit that order in Advanced Messaging for a specific message. Read our guide for further information: Messenger: Send Advanced Messages.