Messenger: Schedule Messages

Scope

Steps to schedule a message for later.

Instructions - Add Scheduled Messages

1. In Advanced Messaging, select your recipients and compose your message until you reach the final page. Read our guide for further information: Messenger: Send Advanced Messages.

2. In Send, select Send messages at specified time.

3. This will add a new field for when the message will be scheduled to send.

4. Click Open the calendar pop-up to select the date it will be sent.

5. Click Open the time view pop-up to select the time it will be sent.

6. Click Schedule to add it to the message queue.

7. To view the scheduled message, go to History > History – All.

   • Note: If the message is scheduled for further than a month in the future, use Advanced Search to find the correct date range.

8. Scheduled messages will appear at the top of the list with the status Pending.

Instructions – Change Scheduled Messages

You cannot edit a scheduled message directly, but you can replace it with a new version:

1. Go to History > History – All.

   • Note: If the message is scheduled for further than a month in the future, use Advanced Search to find the correct date range.

2. Click on the scheduled message with the status Pending to open the Message Details.

3. Select Send a new message.

4. This will redirect you to Advanced Messaging with the same recipients, message type and message contents pre-populated.

5. Change the relevant details and schedule the message again.

6. Follow the steps below to remove the original scheduled message.

Instructions – Delete Scheduled Messages

1. Go to History > History – All.

   • Note: If the message is scheduled for further than a month in the future, use Advanced Search to find the correct date range.

2. Click on the scheduled message with the status Pending to open the Message Details.

3. Click Delete.