Messenger: Change SMS and Voice Priority

Scope

Steps to change whether SMS or voice messages take priority.

Instructions

1. Go to Tools > Account Settings or click on the school name in the main menu.

2. In Sending, go to SMS & Voice routing and select one of the following:

   • SMS priority over Voice (Default): If you tick SMS to Mobile and Voice when sending messages, it will first send an SMS to all contacts with a mobile number then send a voice message to any contacts that do not have a mobile number.

     • Note: This is the cheapest option.

   • Voice priority over SMS: If you tick SMS to Mobile and Voice when sending messages, it will first send a voice message to all contacts with a Home or Work number then send a SMS to contact that only have a mobile number.

     • Note: If you have a lot of contacts with limited access to a mobile device (e.g., for those living in more rural areas), this option may be preferable.

   • Send both SMS and Voice: The contacts will receive the same message twice if they have a Mobile number and Home or Work number.

     • Note: This is the costliest option. You may only wish to choose this routing option in case of emergencies to maximise message receipt.

3. Click Submit.

4. Read our guides for further information: Messenger: Send Advanced Messages / Messenger: Creating Voice Messages.