Messenger: Manage Message Templates

Scope 
Steps to add, edit, and delete message templates.
 
Instructions – Add Message Templates

1. Go to Tools > Libraries > Message Library.

2. If sending an SMS, select the Broadcast, Open or Closed tab. If not, leave it as Broadcast. Read our guide for further information: Messenger: Broadcast, Open, and Closed SMS.

3. Click New Message.

4. In Message type, enter the type of the message you are adding or select an existing option from the drop-down.

5. In Name, enter the name of the message template.

6. In Message Category, select the most relevant category from the drop-down.

7. Click Save.

8. On the left, expand the Message Type you used > select the message you added to open the text box.

9. Select the relevant tab and enter the contents of the message. Read our guides for further information:

   • Messenger: Creating SMS

   • Messenger: Creating Emails

   • Messenger: Creating Xpressions

   • Messenger: Creating Voice Messages

   • Messenger: Creating Letters

10. Click Save.

Instructions – Edit Message Templates

1. Go to Tools > Libraries > Message Library.

2. Find the relevant message template under the Broadcast, Open or Closed tab and select it.

3. Select the relevant message tab and change the contents to what you require.

4. Click Save.

Instructions – Delete Message Templates

1. Go to Tools > Libraries > Message Library.

2. Find the relevant message template under the Broadcast, Open or Closed tab and right-click it.

3. Click Delete.

4. If you have deleted the default message templates and wish to restore them, read our guide for further information: Messenger: Copy Standard Message Library.