Scope
Steps to check an individual’s contact information from Advanced Messaging.
Instructions
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In Advanced Messaging, your contacts are added to the list of recipients. Read our guide for further information: Messenger: Send Advanced Messages.
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Click on the name of the contact to open their Contact Details.
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Their contact will show their name and contact information:
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Home Email: The contact’s personal email address used for Email.
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Work Email: The contact’s business email address used for Email.
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Home Telephone: The contact’s landline number used for Voice to Home.
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Mobile Telephone: The contact’s personal mobile number used to SMS to Mobile and Voice to Mobile.
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Work Telephone: The contact’s work number used for Voice for Work.
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Click Edit to manually make changes to these contact details. Read our guide for further information: Messenger: Manage Contacts.
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Click Omissions to prevent the contact from receiving message temporarily or permanently. Read our guide for further information: Messenger: Manage Omissions.
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Their contact page will show their Linked Children i.e., the students that they have a relationship with such as Mother or Father.
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It also shows the Communication History specific for this contact including:
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Transmit Time: The date and time the message was sent.
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Sent via: Whether the message was sent by SMS, email, Xpression etc.
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Type: Whether it was Broadcast, Open, or Closed. Read our guide for further information: Messenger: Broadcast, Open, and Closed SMS.
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Message: The contents of the message.
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Sent By: Which user it was sent from.
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Sent To: Which contact it was regarding.
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Response: If the contact replied to the message, the contents of the reply.
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Category: The message category.
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Status: The delivery status of the message. Read our guides for further information:
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The Communication History only shows a limited amount of information by default. Click Load All Data to show their entire history.
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Click Export Communication History to download a spreadsheet with their message history.
